Terms and Conditions

INVOICING – On receipt of your completed booking form, PPA will issue an invoice which will be sent to you with joining instructions, directions to your course venue if appropriate, and details of local hotel facilities if requested. For online virtual classroom courses an invitation to the online meeting will be sent to you by email 2-3 days before the course date and after your payment has been received.
Please note that unless otherwise agreed, payment is required before the course commences.
TRANSFER OF COURSE AND/OR DATE – Transfers to alternative dates require at least 2 weeks notice before the original course start date. Every effort will be made to accommodate transfers to alternative courses/dates.
CANCELLATIONS – No refunds will be payable unless cancellations are requested at least 2 weeks before the original course start date. Refunds will incur an administration charge of 10% of the original invoice value.
NO SHOWS – No refunds or transfers will be offered in the event that you fail to show up for a pre-booked, pre-paid course, except in the case of a genuine emergency or unavoidable circumstance.
LATE PAYMENT – PPA reserves the right to refuse to accept delegates on courses where pre-payment terms have not been met. We also understand and will exercise the statutory right to claim interest and compensation for debt recovery costs under the terms of the Late Payment of Commercial Debts Legislation (2002) if payment is not made according to the agreed terms.